Responsible Gaming Policy
POLICY OVERVIEW AND SCOPE
As part of its responsible gaming, self-exclusion and player protection commitment, Hash Games CW B.W. prioritizes the safety of its users and recognizes that gambling should be an enjoyable form of entertainment and recreational activity.
Our primary objective is to advocate for ethical gaming practices and guarantee a secure and pleasurable gaming encounter for all users. The purpose of this responsible gaming policy, is to clearly state our dedication to responsible gaming practices and to offer users specific instructions to adhere to.
Hash Games CW B.W. (referred to herein as the “Company”) is fully committed in implementing the necessary protocols to ensure that users can safely visit the website and have full control over their activities at any given moment.
UNDERSTANDING RESPONSIBLE GAMING
Responsible gaming entails the implementation of precautionary measures, the treatment of gambling addiction, and the promotion of awareness regarding the potential hazards of gambling, all with the aim of ensuring that gambling activities are done in a secure and protected manner.
This entails implementing measures to establish restrictions on the amount of time and money allocated to gambling, while also promoting individuals to make well-informed choices and exercise self-regulation over their gambling behaviors.
Implementing responsible gaming measures, such as restricting deposit activity, setting wagering limits, and providing players with options to proactively control their gameplay by taking frequent breaks or self-excluding, promotes a safer and more pleasurable gaming experience.
HOW DO WE FOSTER RESPONSIBLE GAMING?
To uphold industry standards and preserve the enjoyable ambiance of our website, the Company has amassed a substantial amount of information, best practices, and efficient procedures. This entails the implementation of multiple strategies, which are enumerated as follows:
Age Restrictions (+18)
On site, we rigorously implement an age restriction policy. Participants on our platform must meet a minimum age requirement of 18 years (and as per the requirement minimum age of their jurisdiction) in order to engage in any sort of activity on the site. Additionally, it should be noted that marketing efforts do not focus on platforms that are specifically designed for children or are child-friendly.
Engaging in the act of falsifying information with the intention of circumventing age restrictions is a grave offence and is classified as fraudulent behavior. If a player provides false information during registration and it is discovered that the player is younger than the minimum age requirement, their account will be permanently deactivated and any deposits made will be refunded to the deposit instrument used to fund the account. We consistently perform ongoing due diligence and Know Your Customer (KYC) procedures to authenticate the accuracy of the information submitted throughout the registration process. The corporation has furthermore allocated resources towards the utilization of automated Third-Party verification platforms in order to guarantee precise screening outcomes.
The Company acknowledges that account holders may share devices with individuals who are underage and strongly advises them to protect the devices and tools they utilize by implementing these practical measures, which are noted in the Responsible Gaming page that is publically available:
● We also encourage parents and adults to do the following:
● Safeguard their account details and password.
● Ensure that devices are not left unattended.
● Refrain from disclosing your Credit Card number or banking information to individuals who are under the legal age of adulthood.
● Utilize parental control software to prevent access to online gaming sites and other material, such aswww.netnanny.com, www.solidoak.com, www.cybersitter.com
Wagering Restrictions and Limits
The Company provides a diverse range of gaming channels that users may easily handle upon their request. This can be accomplishedwithin designated timeframes or through permanent limitations.
Deposit Limit: The Company encourages and promotes its patrons to establish and follow prudent expenditure thresholds. This measure serves to mitigate substantial financial losses and fosters a wholesome gaming experience. In addition the Company has implemented daily, weekly and monthly deposits limits which cannot be bypassed on site. Users have the option to restrict the maximum amount of money they can deposit into their account during a specific timeframe upon their request.
Betting Limits: Through continual monitoring, users may put in place limitations on the wagering amounts during gameplay – aiming to reduce the likelihood of buyer’s regret. The Company has the authority to impose wagering limitations on players if it has a reasonable belief that they have exceeded their gameplay limits. This can be done through regular reports and ongoing monitoring.
Management will examine any requests to increase decreased restrictions. In some cases, cool down periods are imposed on users who may exhibit behaviors or patterns which may raise a cause for concern. If a user wishes to return after the timeframe elapses, a series of questions are asked to acquire an understanding of how the user is managing his/her gaming experience.
Self-Exclusion: The Company offers a self-exclusion feature for users who wish to temporarily abstain from gambling (also known as cool-off period). By opting for this choice, users have the ability to temporarily deactivate their account for a designated duration. During this duration, users will be unable to access their account or participate in any gaming activities on our platform. Additionally, players will equally have the option to permanently self-exclude if they choose to do so.After the cool-off period ends, players who wish to resume their gaming activity on the site will undergo a comprehensive evaluation of their account behavior before and after the temporary disable request, which includes a series of questions such as but not limited to:
● Did you ever lose time from work or school due to gambling?
● Has gambling ever made your home life unhappy?
● Did gambling affect your reputation?
● Have you ever felt remorse after gambling?
● Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
● Did gambling cause a decrease in your ambition or efficiency?
● After losing did you feel you must return as soon as possible and win back your losses?
● After a win did you have a strong urge to return and win more?
● Did you often gamble until your last dollar was gone?
● Did you ever borrow to finance your gambling?
● Have you ever sold anything to finance gambling?
● Were you reluctant to use “gambling money” for normal expenditures?
● Did gambling make you careless of the welfare of yourself or your family?
● Did you ever gamble longer than you had planned?
● Have you ever gambled to escape worry, trouble, boredom or loneliness?
● Have you ever committed, or considered committing, an illegal act to finance gambling?
● Did gambling cause you to have difficulty in sleeping?
● Do arguments, disappointments or frustrations create within you an urge to gamble?
● Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
● Have you ever considered self-destruction or suicide as a result of your gambling?
If a user reveals a Gambling Problem or demonstrates that they no longer utilize the site forrecreational and entertainment purposes, their account will be promptly terminated and cannot be restored in the future. To safeguard customers from rejoining, the Company has implemented software that automatically cross-references registered information with existing accounts to identify and prevent people from using the site again or creating duplicate accounts in order to circumvent detection.
The retention of all account information, irrespective of its status, enhances the effectiveness of this method. Through the implementation of ongoing surveillance conducted by skilled agents, accounts are thoroughly examined for resemblances and any potentially dubious behavior.
Responsible Gaming Information
The Company offers information and self-assessment questionnaires on its publicly accessible website to users and potential users. This is done to aid people in determining if gambling is appropriate and rational given their present circumstances.
The Company’s website has a wide range of information aimed at promoting a secure gaming environment. It covers several themes, including but not limited to:
● How to Gamble Responsibly;
● Self-Exclusion Options;
● How to Identify a Gambling Problem;
● Gambling Problem Resources.
Training and Development of Agents
The Company ensures that all workers who have any involvement with accounts or communicate with users through different communication channels are trained in Responsible Gaming. This training ensures that staff handle interactions and assessments of cases with diligence. Training modules will cover the following topics (but not limited to):
1. Understanding Responsible Gaming:
a. Definition and importance of responsible gaming.
b. The role of operators, players, and regulators in promoting responsible gaming.
2. Legal and Regulatory Framework:
a. Overview of local and international regulations related to gambling.
b. Consequences of non-compliance with gambling laws.
3. Player Protection Tools:
a. Overview of self-exclusion programs.
b. Deposit limits and loss limits.
c. Reality checks during gaming sessions.
4. dentifying Problem Gambling:
a. Signs and symptoms of problem gambling.
b. Understanding the difference between recreational and problematic gambling behavior.
5. Communication and Interaction:
a. Effective communication with players about responsible gaming.
b. Identifying and approaching players who may need assistance.
c. Providing support and information on available resources.
6. Preventing Underage Gambling:
a. Age verification procedures.
b. Educational programs for staff to prevent underage gambling.
c. Consequences for allowing underage individuals to gamble.
7. Promoting Healthy Habits:
a. Encouraging breaks during gaming sessions.
b. Importance of balancing gaming with other activities.
c. Tips for maintaining a healthy lifestyle while participating in gaming activities.
8. Information and Resources:
a. Providing access to information on responsible gaming.
b. Referral to support services and helplines for individuals with gambling-related problems.
9. Social Responsibility:
a. Corporate social responsibility initiatives related to gaming.
b. Contributions to community and social causes from gaming revenues.
10. Updates and Continuous Education:
a. Regular updates on industry trends and best practices.
b. Ongoing training to reinforce responsible gaming principles.
Responsible gaming training programmers must be flexible and tailored to the particular circumstances and rules of the region or organization that is executing them. Furthermore, it is crucial to establish consistent updates and feedback methods to guarantee the efficacy of the training and to tackle growing difficulties within the gaming business.
COMPANY STATEMENT
Although we recognize the vastness of the gaming community, which includes many jurisdictions, regulatory organizations, and gaming methods, our company remains unwavering in its commitment to promote Responsible Gaming.
This policy aims to provide a standard and best practice knowledge of how responsible gaming should be handled, with the goal of ensuring a safe gaming experience for its
patrons.
This document has been reviewed and approved in January 2024.